Shipping and Return policy
Shipping Policy:
At Chronovima, we curate our selection of high-quality timers from suppliers around the world, ensuring you have access to innovative and reliable timekeeping solutions. Our commitment is to provide swift and efficient delivery for your orders. Here are the key details about our shipping methods:
We partner with reputable carriers such as UPS, FedEx, DHL, and CJ Packet for secure and timely delivery. All orders are processed and shipped within 1-2 days after purchase. Estimated Shipping Times:
- United Kingdom: 4-15 days
- Europe: 4-15 days
- United States: 4-15 days
- All other countries: 4-21 days Environmental Commitment:
Chronovima is dedicated to minimizing our environmental impact. As part of our sustainability initiatives, we offer an eco-friendly shipping option at an additional cost. Opting for this method allows you to contribute positively to a sustainable future. Our eco-friendly shipping includes:
Optimized routing to minimize mileage and energy consumption, reducing our carbon footprint. Calculation and offsetting of emissions generated during transportation through certified carbon offset projects. To choose the eco-friendly shipping option, simply check the corresponding box during checkout. The additional cost will support our environmental initiatives.
Returns:
Your satisfaction with Chronovima is our priority. If you need to initiate a return, please follow these details:
Our return policy lasts for 14 days from the date of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Initiate a return by contacting us through the 'contact us' page on the store or via email at info@chronovima.com. Note that returns without prior authorization will not be accepted.
Damages and Issues:
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately, and we will address the issue promptly.
Refunds:
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please be aware that processing times by your bank or credit card company may vary.
Non-Receipt of Orders:
If you haven't received your order within 5 weeks, please fill out the contact form. We will promptly respond with a solution to ensure your order reaches you as soon as possible. Your satisfaction is our commitment at Chronovima.